1. Licensing and Service Operation

Against the Grain operates this service in strict accordance with the Licensing (Scotland) Act 2005 and The Moray Council Licensing Board’s Policies and Objectives.

Order Placing: Orders may be placed online at any time, but will only be processed and available for collection during licensed opening hours.

Collection Windows: Your order will be ready for collection from the specific time slot selected during the checkout process.

Uncollected Orders: Orders not collected within 7 days of the scheduled collection time will be cancelled and refunded, minus a £2.50 fee to cover payment processing and administrative costs.

2. Age Verification & Collection Policy

Sale of alcohol to persons under 18 is a criminal offence.

Legal Age: Ordering is restricted to persons aged 18 or over.

Identity Check: Orders should ideally be collected by the person who placed the order. Third-party collection must be notified in advance, and the collector must satisfy all ID requirements.

Challenge 25: We operate a strict Challenge 25 policy. If you appear to be under the age of 25, please be prepared to show valid photographic identification. We can only accept a valid Passport, Full Photocard Driving License, or Access Moray Young Persons Card with PASS logo.

Refusal of Service: We reserve the right to refuse collection if valid ID is not provided or if the collector appears to be under the influence of alcohol.

3. Payment and Security

Data Handling: All payment transactions are handled directly by our secure processor, SumUp.

Data Storage: Against the Grain does not store or have access to your credit/debit card details. We store contact information as permitted under GDPR to facilitate your order.

4. Product Availability and Substitutions

We strive for 100% inventory accuracy, but craft beer stock can move quickly.

Substitutions: In the event of a technical error or stock shortage, we reserve the right to substitute items with products of a similar style and equal or greater value.

Speciality Items: For rare or limited-release speciality items, we will attempt to contact you via the details provided to discuss alternatives before applying any substitution. If we cannot reach you, or a suitable alternative is unavailable, a refund will be issued for the missing item.

5. Returns and Hygiene

Due to the perishable nature of our products and for health and safety reasons:

No Returns: We cannot accept returns or "change of mind" exchanges once the product has left our premises.

Defective Goods: This does not affect your statutory rights. If a product is defective (e.g., compromised seal or "off" batch), please contact us within 24 hours of collection to arrange a resolution.

6. Pricing and VAT

All website prices include VAT at 20% and are for takeaway only. Prices for products to be consumed in our venue are clearly marked as such.

7. Responsible Drinking

Against the Grain promotes the responsible consumption of alcohol. Please enjoy our products in moderation. For more information, visit drinkaware.co.uk. To find out more about Challenge 25, please visit https://beerandpub.com/sbpa/challenge-25/